Send review requests to your guests automatically
How to encourage guest reviews for your hotel
By now, it's a well known fact that reviews have a great impact on the booking behaviour of your guests. Most guests would not book with a hotel unless they've read reviews by others first (Source: PhoCusWright via Hotelmanagement). These reviews can be found on review portals, such as Tripadvisor and HolidayCheck or within comments on Google+.
But how can you generate more hotel reviews? Often, a reminder email sent shortly after the guest's stay is enough!
Even a bad review can be used to your advantage. Interact with the reviews your guests leave and handle bad comments kindly!
Lodgit Desk offers an interface to reputation management systems that allow you to easily send automatic emails to your guests asking them to leave a review of their stay.
Send review reminders automatically
Setting up the connection is quick and simple: You only need to check a couple of boxes and enter your connectivity ID. Each guest can accept or decline for you to send them an email. If your guest has agreed, the information is sent either automatically or manually to the reputation management system of your choice:
iiQ-Check helps you gather reviews from your guests and gives an overview of your current reviews on different portals, such as Trivago, Zoover, TripAdvisor and many more. You can also compare with competitors and receive a detailed analysis for your quality management.
Customer Alliance offers connections to a variety of review portals, such as HolidayCheck or Google+. It also offers detailed analysis over how well your accommodation is rated on which sites. You can directly see the reviews from other sites and respond to them from within your dashboard as well as construct your own feedback questionnaire for guests.
Save time and money
The additional module for the connection to a reputation management system is available in our shop for a small monthly fee of € 9. Please note that using this module requires an account with the reputation management system of your choice, which may incur further costs.