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Remote support

When you booked a remote maintenance or training session with us you'll need the free TeamViewer tool which is available for download here:

TeamviewerQS Mac/Win

TeamViewer Manual

If you wish for premium assistance!

We designed Lodgit Desk to be so intutive that most of our users can quickly set it up on their own without any extra help. If users have questions or come across a problem, a query to the  ticket system  or a look into our FAQ is enough to solve the issue. 

But, of course there are many reasons why you would want or need additional support: 

  • You prefer to have the initial setup of Lodgit Desk demonstrated by us.
  • You face very specific difficulties and want us to visually show you their solutions.
  • You want to get an introduction to the basic funtions of the software for yourself or for a new member of staff

With the remote maintenance tool TeamViewer we're happy to stand by your side. Without any call-out fee. Ask us for our remote trainings offers! 

Suitable for beginners and experienced users

In a training session we will individually cater for your questions and wishes. There will be a preliminary talk where we can clarify what subjects you want to be informed about. Thereby we can skip explaining features you already know and perfectly tailor the training to your needs. Common topics of a training sessions are for example: 

Easy, transparent price structure

As you know it from the Lodgit Desk licenses we also offer an easily understandable and transparent price structure for our trainings - of course without hidden extra costs. 

We charge a fixed rate of 25 Euro per commenced quarter-hour (plus VAT). The duration and thus the total costs of a training session will be arranged with you in advance. Usually one or two hours are enough to give you a comprehensive and competent training. Lodgit Desk training sessions are an affordable and easy way to quckly familiarise yourself and your team with our software and to guarantee that your business keeps on running smoothly.