Managing clients effectively

A Better Customer Experience Through Improved Guest Management

Has this client stayed with us before?

The cleaning team must not forget that Mrs. Smith is allergic to feathers.

I would rather not house Mr. Müller-Lüdenscheidt again, as he usually ruins his room.

Letting your front desk know this information is essential for providing a great guest experience - which our hotel property management software can cover with ease;

  • Identify regular patrons - Automatically count the number of bookings for a friendlier check in
  • Find files - Use the search box to easily return client data including notes
  • Never forget - Create guest notes and cleaning notes relevant for your staff
  • Optimised hotel operation - Organise contacts in automatic or user defined groups
  • Stay in touch - Customer profiles and contact information incl. optional birthday reminder
  • Know your client - Overview of all bookings, invoices and travel companions of a client (guest history)
  • Import addresses from other software - import via CSV or vCard files from common address book software (Microsoft® Outlook, Apple® Contacts etc.)
  • and much more! 

Customer Correspondence: Send letters and e-mails to selected clientele

Boost your hotel business: Create letters and e-mails for single or multiple clients (using our bulk letter function). Of course you can use the individual, personalised greetings stored in the guest data, as well as a country or customer-specific address format. 

Keep track of the entire correspondence with your patrons; all letters as well as offers, confirmations and invoices will be stored both with the guest data in the guest management (history) as well as in the searchable archives

Export your client  data to other software.  Our hotel management system includes an export function so your guest data can also be stored as a CSV or Excel file which can then be used with other software such as Microsoft Word™ e.g. to create bulk letters there. 

Your front office will thank you for simplifying the customer experience, leaving them more time to properly take care of your customers. Small hotels choose Lodgit Desk hotel management software!